What to Do When the Heart Isn’t Keeping Up Anymore

The Electronic Medical Record (EMR) system is at the heart of the services that substance abuse facilities provide to clients, but what do you do when the heart just can’t keep up with your operation?

Lack, or improper use, of the EMR is one of the biggest downfalls for the financial health of a recovery center. Outdated systems that just can’t perform like you need them to could be why you aren’t seeing the efficiency and revenue you need in order to keep the business viable and competitive.

Some of the most widely used EMRs can cost $10,000 or more per month, yet are not always suitable for the addiction recovery industry. For so long, the specialized needs of the industry have not been met by the larger EMR providers, causing the EMR system to become an expensive, time-consuming burden on a facility.

EMRs, such as Cemer, Athena, and AdvancedMD, are not designed for addiction recovery centers and are better suited for hospitals. Though incredibly powerful, they lack the depth needed for treatment facilities to document all services properly and thoroughly.

KIPU, another widely used EMR solution, is a very robust and customizable system designed for the substance abuse treatment industry, but in many treatment centers, it isn’t used nearly to its capacity. This can lead to costly consulting engagements to improve the implementation, train staff, or improve documentation.

Many of these billing systems have been around for a long time and have not been updated to take advantage of modern technology such as web-based platforms, real-time availability and reporting, and more user-friendly interfaces. The systems tend to be difficult to navigate and appear very outdated and “clunky”.

Worse, these systems can make it extremely difficult to collect all of the documentation needed when tracking services provided to clients. This leads to incomplete billing and, as you know, what doesn’t get billed, doesn’t get paid.

So many treatment facilities use their EMR incompletely or improperly. For example, if a therapist doesn’t start or stop a timer for a therapy session, the session becomes non-billable if it doesn’t meet the guidelines for the insurance company.

Another common issue for treatment facilities is that their EMR has been very poorly implemented so the staff must create workarounds or build processes to compensate, increasing the possibility of improper or insufficient documentation.

Poor initial implementation and training can be responsible when a center’s staff doesn’t utilize an EMR to its full advantage, causing a tremendous detriment to your bottom line. Inspira can help optimize the implementation of your EMR so that the systems you use interface more accurately and efficiently with the billing system, lessening delays and denials of claims.



The system used for scheduling in a treatment facility can also be another hindrance to the financial health of a center. The ability to schedule and re-assign staff members, therapy spaces, gender-specific beds, and all other center functions is critical to maximize staff talent, time, space, client services, and billable activity.

Ideally, your scheduling system and EMR operate in tandem and both are connected to the systems used by your billing company. This seamless integration ensures a much  higher level of accuracy in your billing. Without it, your bottom line can suffer.

This higher level of technology is now available for the addiction recovery industry and it’s time to see what we can do for you — we’re a billing company that “gets” what you do and we offer systems that help you do it better and faster while increasing your revenue.

Don’t let another day pass where your center is just barely getting by and suffering with systems that just don’t work for you.